RME'S digital transformation update for our Customers and suppliers

To our valued Customers and Suppliers,

RUSSELL MINERAL EQUIPMENT (RME) is in the midst of a multi-year digital transformation that will establish a common enterprise resource planning (ERP) environment and streamline related processes across our global operations.

RME’s goals for this significant project are about enabling increased operational effectiveness and agility, driving enhanced collaboration across our teams and supply chains, and making it easier to connect and share our mill relining technology expertise and services with our Customers.

This implementation will transition multiple legacy systems including Finance, Procurement, Manufacturing, Supply & Distribution, Shipping, IT, HR, CRM and Customer Experience, into a new RME365 environment that has been built on the mature, robust and proven Microsoft Dynamics 365 platform.

We are incredibly grateful to have the support of our implementation partners, in particular Capgemini – a global leader in consulting, technology services and digital transformation – to make the transition as smooth as possible for our business as well as our Customers and suppliers.

Currently, our official changeover date is scheduled for Monday April 3 2023 (Australian time).

As with any large-scale technology transition, there are risks that parts of the RME business may experience reduced productivity throughout the go-live implementation process. This may include our responsiveness to our Customers and Vendors due to unforeseen temporary system interruptions. Rest assured, however, that we are working extremely hard to ensure this will not be the case, and that all you experience are our improved service levels.

We will keep you updated on progress via our website. In the meantime, if you have any questions, you are welcome to contact our team via rme@rmeGlobal.com. Please also reach out to your usual in-region RME contacts who will be ready to assist with any issue you may experience.

This is an exciting time at RME. This transition is central to our strategy of investing for sustainable growth. This will be enabled by a modern, agile business platform that supports our work to improve our Customer’s concentrator performance through fast, reliable, safe mill relining technologies and optimisation services.

Thank you for supporting us as we prepare for these positive changes. We greatly appreciate your partnership and look forward to strengthening our relationship with you as we take this important step.

Yours faithfully,

The RME Chief Executive Team